Local Authority Satisfaction Report 2018
NOAC, the National Oversight and Audit Commission, the independent body tasked with overseeing value for money, best practice, customer satisfaction and efficiency in the delivery of Local Authority services, today (18/07/18) published the first phase of a Local Authority Residents’ Satisfaction Survey.
Phase 1, carried out by IPSOS/MRBI, surveyed residents in the ten largest Local Authority areas based on population: Dublin City, Dun Laoghaire Rathdown, Fingal, South Dublin, Cork County, Limerick, Galway County, Kildare, Meath and Tipperary. Interviewing took place in March 2018. Phase 2 of the Survey will take place in 2019 when a further 10 LAs will be surveyed and the final phase taking place in 2020