NOAC, the National Oversight and Audit Commission, the independent body tasked with overseeing value for money, best practice, customer satisfaction and efficiency in the delivery of Local Authority services, today (18/07/18) published the first phase of a Local Authority Residents’ Satisfaction Survey.

Phase 1, carried out by IPSOS/MRBI, surveyed residents in the ten largest Local Authority areas based on population: Dublin City, Dun Laoghaire Rathdown, Fingal, South Dublin, Cork County, Limerick, Galway County, Kildare, Meath and Tipperary. Interviewing took place in March 2018. Phase 2 of the Survey will take place in 2019 when a further 10 LAs will be surveyed and the final phase taking place in 2020