Customer Service Workshops

Introduction

Customer Service Workshop 2024

Improving Local Government Customer Experience at National Oversight and Audit Commission (NOAC) Workshop
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Click Here for the presentation on the achievement of an Excellence Ireland Quality Association Q Mark in customer services by Dublin City Council.
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Click Here for the presentation by The Irish Passport Office Customer Service Hub, shortlisted for best Customer Service team award and ranked best customer service brand in the public sector by the Customer Experience (CX) Group.
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Click Here for the presentation of Meath County Council’s use of CRM systems to support local government elected members.
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Click Here for the presentation of results from a national survey on Local Government Customer Research conducted by the Local Government Management Agency.
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Click Here for the presentation of Roscommon County Council’s Active Communications and online grants systems.
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Click Here for the presentation of South Dublin County Council’s provision of library services to neurodivergent individuals.