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The NOAC Communications and Customer Service Working Group hosted an enlightening workshop in Kilkenny Castle to showcase examples of good practice in customer service, as well as some informative results from a national survey of customer service in local authorities

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Providing national oversight of local government in Ireland.

About NOAC

The National Oversight and Audit Commission (NOAC) is the national independent oversight body for the local government sector in Ireland. It was established in July 2014 under the Local Government Reform Act 2014 to provide independent oversight of the local government sector (local authorities and associated bodies), including Regional Assemblies.

Further details about NOAC and its Strategy for the period 2023 to 2025 can be viewed here.

NOAC’s functions are wide ranging, covering all local authority activities and involving the scrutiny of performance generally and financial performance specifically. NOAC also has a role in supporting best practice, overseeing implementation of national local government policy and monitoring and evaluating implementation of corporate plans, adherence to service level agreements and public service reform by local government bodies. A Government Minister may also request that NOAC prepare a report relevant to its functions on any specified aspect of local government.

Providing national oversight of local government in Ireland.

About NOAC

The National Oversight and Audit Commission (NOAC) is the national independent oversight body for the local government sector in Ireland. It was established in July 2014 under the Local Government Reform Act 2014 to provide independent oversight of the local government sector (local authorities and associated bodies), including Regional Assemblies.

Further details about NOAC and its Strategy for the period 2023 to 2025 can be viewed here.

NOAC’s functions are wide ranging, covering all local authority activities and involving the scrutiny of performance generally and financial performance specifically. NOAC also has a role in supporting best practice, overseeing implementation of national local government policy and monitoring and evaluating implementation of corporate plans, adherence to service level agreements and public service reform by local government bodies. A Government Minister may also request that NOAC prepare a report relevant to its functions on any specified aspect of local government.


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PUBLICATIONS

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NEWS AND EVENTS

Find out more about NOAC workshops and seminars.

CONTACT US

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NOAC reports icon

PUBLICATIONS

Search and download our latest NOAC publications.


NOAC news icon

NEWS AND EVENTS

Find out more about NOAC workshops and seminars.


NOAC contact icon

CONTACT US

There are many different ways to get in contact.